Senior Housing Case Manager

Who You Are

You are a committed and experienced professional in the housing management sector, equipped with strong knowledge of social housing and tenancy management. You possess a CIH Level 4 qualification or equivalent experience and are capable of handling complex cases with excellent problem-solving skills. You are passionate about promoting equality, diversity, and inclusion while ensuring high standards of customer service.

What the Job Involves

The role involves effective management of the Tenancy and Estates Team, prioritizing and managing caseloads, and responding to housing-related enquiries. You will provide advice and support to tenancy officers, manage complex cases, and ensure compliance with policies and procedures. Your responsibilities include overseeing quality control, handling complaints, maintaining records, and preparing statistical reports. Additionally, you will contribute to team development and learning.

Skills

• Good understanding of social housing and housing management
• Knowledge of tenancy and estate management legislation
• Excellent customer care and communication skills
• Strong organizational and administrative skills
• Proficient in IT and case management systems
• Ability to manage sensitive matters and maintain confidentiality
• Analytical with attention to detail
• Capability to prioritize and manage workload
• Experience in managing teams and working collaboratively