Department Assistant
Southern Housing
18th May 2026 - 16th August 2026
£18.63 per hour
Mosaic East, 4th Floor,17 Addiscombe Road, Croydon, CR0 6SR
Customer Services
Communication
Problem-solving
Attention to detail
Organization
CRM/CD experience
Role
Who You Are
You are a detail-oriented and organized individual with excellent communication skills. You thrive in a dynamic environment and have a knack for handling multiple tasks efficiently. You are committed to providing outstanding customer service and have a proactive approach to problem-solving.
What the Job Involves
This role involves monitoring reports and updating them to reflect the latest information. You will be responsible for contacting residents regarding repairs and handling queries related to appointment scheduling. Additionally, you will provide updates on any delays that may occur. A significant part of your role will include monitoring the Customer Relationship Management/Dynamic system (CRM/CD) to ensure all data is accurate and up-to-date.
Skills
- Report monitoring and updating
- Effective communication with residents
- Appointment scheduling and management
- Handling customer queries
- Proficiency in CRM systems
- Problem-solving and proactive follow-up