Business Support Officer

Who You Are

• You have a minimum of 5 GCSEs (A-C) or NVQ Level 2 or relevant experience.
• You possess at least two years of relevant experience dealing directly with customers and partners.
• You are able to communicate effectively both verbally and in writing.
• You can plan and organize workloads, ensuring work is completed to agreed standards.
• You show an understanding and sympathetic attitude towards the bereaved.
• You are familiar and competent with Windows-based software.
• You are honest, reflective, and willing to improve your skills and style.
• You demonstrate a willingness to promote Newport City Council's Strategic Equality Plan positively.

What the Job Involves

• Providing clerical and administrative support to the team leader.
• Assisting customers with enquiries related to funerals and memorials.
• Communicating with customers and crematorium partners in person, by telephone, and in writing.
• Conducting a range of administrative tasks, including those associated with cremations.
• Receiving payments for crematorium services and maintaining records in compliance with financial regulations.
• Assisting in building and maintaining effective relationships with crematorium partners.
• Undertaking other related duties necessary for the successful operation of the crematorium.

Skills

• Effective communication skills
• Planning and organization
• Sympathetic attitude
• Familiarity with Windows-based software
• Literacy and numeracy skills