Neighbourhood Officer

Who You Are

You are a dedicated and experienced individual who thrives in a customer-facing environment. Your comprehensive knowledge of tenancy management, experience in administrative support roles, and ability to work effectively both independently and as part of a team are essential. You possess strong communication skills, with the ability to interact with a diverse clientele, backed by adept ICT and financial administration capabilities.

What the job involves

As a Neighbourhood Officer (Business Support), you will provide specialized administrative functions and support for the Tenancy Management Team. You will assist with all tenancy management aspects including estate management, tenancy audits, new tenancy processes, addressing anti-social behaviour, and managing responsive maintenance requests. In addition, you will support financial processes and collaborate with service areas to manage council house voids. Your role includes preparing paperwork for new tenancies and exchanges, maintaining database records, and contributing to Health and Safety compliance.

Skills

• Customer-facing experience
• Proficient in writing correspondence and reports
• Strong database and computer skills
• Team collaboration
• Comprehensive administrative support
• Financial administration
• ICT proficiency, particularly Microsoft Office
• Excellent verbal and written communication
• Ability to work independently and as a team
• Active listening
• Organizational and prioritization skills
• Ability to learn and adapt to new ICT systems
• Commitment to continual professional development
• Customer care skills
• Understanding of social housing roles
• Knowledge of Health and Safety requirements
• Commitment to equality and diversity