Senior Neighbourhood Officer (Level 6)

Who You Are

We are seeking a dedicated professional committed to providing top-notch housing management services. You are passionate about enhancing customer experiences and are driven to maintain and improve operational performance in housing services. Your ability to ensure high-quality service delivery and engage with residents to meet their expectations is essential.

What the Job Involves

The role involves delivering excellent housing management services to our customers with a focus on high operational performance and continuous improvement. You will be responsible for ensuring that our neighbourhood services within a defined group of homes align with resident expectations while providing residents with opportunities to influence how services are delivered.

Skills

• Excellent customer service skills
• Strong operational management capabilities
• Ability to engage with and understand resident needs
• Experience in housing management
• Ability to ensure quality service delivery